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The answer to team effectiveness is not
more global management processes, new structures, or redesigned
systems. As Susan Nash persuasively demonstrates, the key
to improving team performance is to begin at the beginning
-- go inside the team to analyze the personality type and
temperament of each team member and of the team as a whole.
For decades, understanding the concepts
of personality type and temperament has helped us improve
our communication skills and build more effective relationships.
In Turning Team Performance Inside Out, Nash brings
the power of these concepts to the workplace in a dynamic
new model that can help individuals and teams discover their
patterns of behavior, create and interpret a team's profile,
and design performance improvement strategies -- customized
to the team -- that immediately improve results.
With a compelling depth of insight into
the complexities of human behavior, Nash demystifies the
concepts of personality type and temperament for managers
and team leaders, as well as for the team members themselves.
Addressing interactions between teams, both within and between
organizations, and the special dynamics of virtual teams,
Nash defines the five critical characteristics essential
to team effectiveness -- strategy, clear roles and responsibilities,
open communication, rapid response to change, and effective
leadership -- and details how each is influenced by the
personality types and temperaments of the team members as
individuals. And through case studies, self-assessments,
exercises, and real-life profiles of teams in action, she
demonstrates how to anticipate and overcome team challenges,
diagnose potential problems, and capitalize on individual
and team strengths to develop high-performing teams.
Susan Nash is founder of EM-Power, Inc.,
a training and consulting firm working with Fortune 500
clients in the U.S. and Europe including 3Com, Oracle, Dayton
Hudson, Charles Schwab, Timberland, Cisco, Intel, Network
Associates, The North Face, IBM, and Sybase. Previously
she was director of training for Williams-Sonoma, Inc.,
where she conducted selling-skills programs for over 4,500
retail employees annually and developed leadership training
curricula for more than 300 managers. Additionally, she
has worked with more than 5,000 individuals using the concepts
of psychological type and temperament to improve work performance
and satisfaction.
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