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Shifting buyer patterns, unstable markets,
erratic quality -- it's fluctuations like these that can
drive you crazy. They're also what make measurement systems
such a necessity. Measures add a stable, "scientific"
dimension to managing a business. When properly gathered
and effectively analyzed, measures serve as a powerful management
tool, both the key to avoiding serious mistakes and the
catalyst for driving top-notch performance.
Once strictly a manufacturing practice,
measurement today is used in every industry and every function
to continually improve performance and stay competitive.
You can use it too with Managing by Measuring, the
most practical how-to guide available for setting up a results-propelling
management program in your own organization.
From internal human resources measurement
to external corporate performance benchmarking, Managing
by Measuring supplies not only the background information
and step-by-step guidelines to do it right, but also dozens
of real-life case studies of measurement programs in use
today. You'll get behind-the-scenes information about companies
such as Sears, Sprint, Xerox, Allstate Insurance Company,
Texas Instruments, Whirlpool, Chevron, Henry Ford Health
System, Sun Microsystems, AT & T, Motorola, Hallmark,
and others.
Drawn from an original survey of 23 leading
companies, length conversations with participants, and the
author's own extensive knowledge and experience on the subject,
Managing by Measuring shows you how to:
- Link measurement to corporate strategy
and develop a methodology for measurement
- Gather pertinent data in key areas such
as quality, productivity, and cycle time.
- Understand and apply the best measurement
tools and techniques.
- Measure and analyze the gap between customer
expectations and corporate performance.
- Benchmark your company's operative performance
against industry best practices.
- Monitor your measurement program's success
at achieving stated goals.
- Incorporate measures into business process
reengineering efforts.
- Use information systems to improve your
measurement program, and more.
With Managing by Measuring, executives,
senior and middle managers, benchmarking specialists, and
quality professionals can turn their companies into high-performance,
measurement-managed organizations. It's the one-stop implementation
manual for achieving increased output, higher quality, faster
delivery, and improved communications and teamwork through
effective measurement programs.
Mark T. Czarnecki, president of The Benchmarking
Network, Inc., has conducted major industry studies in the
areas of accounting, finance, customer satisfaction, human
resources, information systems, marketing, purchasing, warehousing
and more. A certified public accountant, he is a frequent
speaker on the topic of benchmarking and is the author of
Benchmarking Strategies in Accounting & Finance
and Benchmarking Strategies for Healthcare Management.
Mr. Czarnecki holds an M.B.A. from Texas Christian University.
He lives in Houston, Texas.
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