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The overwhelming challenges created by
today's new work requirements -- endless technological innovation
and increasingly complex organizational issues -- cry out
for feedback, mentoring, and coaching processes that promote
self-reflection, self-corrections, and improved performance.
In The Art of Waking People Up, authors
Kenneth Cloke and Joan Goldsmith draw on more than thirty
years of practical experience with hundreds of organizations
-- from Fortune 500 companies to government agencies, schools
and nonprofits -- to reveal new ways of giving and receiving
feedback that maximize personal and organizational change
and foster lifelong learning. They show how organizations
can develop the systems, processes, techniques, and relationships
that affirm, rather than undermine, the intelligence and
humanity of their employees. This important resource is
filled with the necessary tools, interventions, and strategies
managers can use to encourage their employees to speak,
hear, absorb, and use the information they need to improve
the way they work.
Unlike other authors who describe a discrete
mentoring process or coaching technique, Cloke and Goldsmith
provide managers with a new paradigm for workplace feedback
and ways of giving and receiving information that maximize
personal and organizational change. The Art of Waking
People Up includes information on how to
- Create work relationships that are more
honest, open, respectful, and effective
- Analyze the structures, systems, processes,
and cultural practices that limit personal and organizational
growth
- Identify the behaviors that suppress
awareness, creativity, and initiative
- Target the information to pass along
that will help develop creativity, flexibility, leadership,
and responsiveness
- Implement strategies for encouraging
the development of democratic organizations
In addition, this book contains value-added
tools, interventions, and solid strategies that will go
a long way toward "waking up" people in any organization.
Kenneth Cloke is director of the Center
for Dispute Resolution and a mediator, arbitrator, consultant,
and trainer. Joan Goldsmith is an organizational consultant,
coach, and educator specializing in leadership development
and organizational change. Cloke and Goldsmith are coauthors
of five previous books, including The End of Management
and the Rise of Organizational Democracy and Resolving
Conflicts at Work: A Complete Guide for Everyone on the
Job, both published by Jossey-Bass.
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