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In recent years, a commitment to increased
accountability and improved performance has become essential
in both government agencies and nonprofit organizations.
To help managers and executives in their ongoing quest for
greater accountability and improved performance, Theodore
H. Poister offers a comprehensive resource for designing
and implementing effective performance measurement systems
at the agency level. The ideas, tools, and processes in
this vital resource will help organizations develop measurement
systems to support such results-oriented management approaches
as strategic management, results-based budgeting, performance
management, process improvement, performance contracting,
and employee incentive systems. Using this book as a guide,
public and nonprofit organizations can accurately measure
outputs, efficiency, productivity, effectiveness, service
quality, and customer satisfaction, and use the resulting
data to strengthen decision-making and improve agency and
program performance.
Measuring Performance in Public and Nonprofit
Organizations shows how to identify outcomes and other performance
criteria to be measured, tie measures to goals and objectives,
define and evaluate the worth of desired performance measures,
and analyze, process, report, and utilize the data. This
important resource also shows how to tailor performance
measurement systems to support particular management and
decision-making processes. Specific applications of performance
measurement include strategic planning and management, budgeting,
performance management, process improvement, and comparative
benchmarking. In addition, the book identifies common methodological
and managerial problems that often confront managers in
developing such systems, and presents a number of targeted
strategies for the successful implementation of measurement
systems in public and nonprofit organizations.
Theodore H. Poister is professor of public
administration at Georgia State University, where he specializes
in public management and applied research methods. He is
the author of four books and numerous journal articles and
has been involved in performance measurement projects with
a number of state agencies in Pennsylvania and Georgia,
various local governments and nonprofit organizations, and
the Transportation Research Board.
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