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Over the past decade, the Balanced Scorecard
has become one of the business world's leading methodologies
for measuring organizational performance and achieving exceptional
and sustainable results. From small-scale organizations
to multinational conglomerates, the Balanced Scorecard has
provided decision-makers with a tool to monitor their organizations
from four broad, yet interrelated perspectives, and focus
on those measures that are most critical to achieving success.
And it's not just private-sector firms that
are benefiting from the power of the Balanced Scorecard.
Public and nonprofit agencies are also discovering how they
can reap the benefits of this proven tool by adapting the
Scorecard approach to their own goals and situations. Balanced
Scorecard Step-by-step for Government and Nonprofit Agencies
shows how you can format the "geography" of the
public sector enterprise, and create a versatile framework
for translating big-picture organizational strategies into
specific operational objectives and measures ready for implementation.
Providing a solid foundation of Balanced
Scorecard knowledge from which to build, and then detailing
how the approach can be tailored to the unique requirements
and realities of organizations for which profit is not a
primary imperative, this no-nonsense guidebook will provide
you with the knowledge and confidence you need to:
- Determine needs and list specific objectives
for using the Balanced Scorecard in your organization
- Gain the support of -- and provide training
for -- team members and stakeholders
- Develop a functional and focused Balanced
Scorecard, and maximize its effectiveness
Government and nonprofit agencies today
face increased pressure to implement effective performance
management systems and improve operational efficiency, which
simultaneously remaining focused on fulfilling their missions.
Balanced Scorecard Step-by-step for Government and Nonprofit
Agencies shows you how to translate today's leading
results-based management methodology to these vital sectors,
and effect a truly transformational change in the way your
organization measures, manages, and accomplishes its goals.
Paul R. Niven is a management consultant
and noted speaker on the subject of the Balanced Scorecard.
He is the author of the acclaimed Balanced Scorecard
Step-by-step: Maximizing Performance and Maintaining Results.
Additionally, his work on Performance Management has been
published in many professional publications. Mr. Niven has
developed Balanced Scorecard systems for large and small
clients in a wide variety of organizations, including the
public sector, nonprofits, and the Fortune 1000. He may
be reached at (760) 918-5990.
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