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If you want to help your city save more
than $100 million without cutting service levels, as Indianapolis
did; if you need to do more with half the staff, as New
Zealand's state-owned enterprises did; if you want to double
the effectiveness of your organization, as the U.S. Tactical
Air Command did --- read this book.
In the pages of Banishing Bureaucracy,
David Osborne, coauthor of the New York Times bestseller
Reinventing Government, and Peter Plastrik, one of
the most respected innovators to come out of state government
in the past decade, provide a road map by which reinventors
and political thinkers of all persuasions can actually make
"reinvention" work.
Reinvention is not just another word for
reform, nor is it synonymous with downsizing, or privatization,
or simply cutting waste and fraud. It is about something
much deeper, something tantamount to changing the very "DNA"
of public organizations so that they habitually innovate,
continually improving their performance without having to
be pushed from outside. It is about building an entrepreneurially
minded public sector with a built-in drive to improve --
what some would call a self-renewing system.
Obviously, this is complex work that requires
careful strategy, and that is just what Banishing Bureaucracy
provides. David Osborne and Peter Plastrik lay out what
they call the "Five Cs" for successfully reinventing
public organizations:
- The Core Strategy, to help them create
clarity of purpose.
- The Consequences Strategy, to introduce
consequences for their performance.
- The Customer Strategy, to make them accountable
to their customers.
- The Control Strategy, to empower organizations
and their employees to innovate.
- The Culture Strategy, to change the habits,
hearts, and minds of public employees.
Drawing on a rich base of American and international
case studies, Banishing Bureaucracy delivers the battle-tested,
strategic thinking that has proved itself around the globe,
in every area of government -- from national to local, from
defense to day care.
Since the publication of Reinventing
Government, David Osborne has served as a senior advisor
to Vice President Al Gore, providing intellectual guidance
to his National Performance Review and authoring its 1993
report; as a consultant to America's public sector managers
at every level, literally "from the school house to
the White House"; and as a counselor to leaders worldwide,
from Great Britain to Brazil.
In the 1980s, Peter Plastrik served as
chief deputy of the Michigan Department of Commerce and
president of the Michigan Strategic Fund under Governor
Jim Blanchard. He now serves as a consultant to numerous
public organizations and foundations.
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